Complete digital transformationfor NGOs & NPOs
Discover the power of digital transformation in charitable work with Sawa Care — an integrated system that enables non-profits to manage humanitarian cases, donations and volunteers with efficiency and transparency, strengthening operational sustainability and supporting smarter, higher-impact decisions.
- integrated modules in one system
- 7integrated modules in one system
- ready-made reports and forms
- 80+ready-made reports and forms
- secure cloud operation
- 24/7secure cloud operation
Drag the wheel to spin it, or hover any module
- Case management
- Donation management
- Donor management
- Volunteer management
- Campaigns & projects
- Financial management
- Content management system
Serving community service organisations across every field
- Shelters
- Child care
- Juvenile care
- Alternative families
- Women
- People with disabilities
- Elderly care
- Aid & relief
- Addiction
- Mental health
- Rehabilitation
- Clinical follow-up
An integrated digital system built for humanitarian work
Sawa Care is a complete digital system designed specifically to support non-profit organisations and civil society institutions on their journey towards full digital transformation. The platform enables these organisations to run their operations with high efficiency through advanced solutions covering humanitarian case management, campaign organisation, donation tracking, and donor and volunteer databases — with data security held to the highest international standards.
Through an intuitive interface and smart data analysis, the platform delivers evidence-based strategic insight that strengthens decision-making, improves operational performance, and increases community impact.
System objectives
Comprehensive digital transformation
Enabling organisations to achieve full digital transformation that strengthens operational efficiency and sustainability.
Financial inclusion
Advancing financial inclusion through smart management of financial resources and their optimal use.
Higher efficiency, lower cost
Raising institutional performance and reducing operating costs through advanced technical solutions.
Governance and transparency
Embedding the principles of transparency and effective governance to ensure compliance and professional standards.
Seven connected modules in one system
The system manages every stage of a case from intake through to exit, and runs the organisation itself, covering every operational role — through a bilingual cloud platform.
Two connected stages: how your organisation joins the protocol, and how the system runs day to day once it is live — and where each stage stops to ask your team.
Onboarding file
ORG‑087
Nour Al-Amal Association — orphan care, Cairo.
- Proposal and agreement
- Implementation and activation
- Receiving and accepting cases
- Full handling of the case
- Stage one — joining
- Stage two — the system at work
Stage one — joining
From first contact to a working system inside the organisation
New enquiry from Nour Al-Amal Association: “We'd like to know more about Sawa Care.”
Introducing the details and journey of digital transformation
We introduce your team to Sawa Care and walk through each stage of the transformation journey.
Studying the organisation's activities and fields
We study the organisation's activities, its fields of work and its current workflow.
Agreement and implementation plan
We agree the scope of work and set an implementation plan with clear phases and a timeline.
Implementation and training
We adapt the system to the organisation's workflow and train the teams to use it.
Roles, permissions and activation
We define user roles and permissions and activate their accounts on the system.
Transferring historical data
We move the organisation's existing records — cases, donors and volunteers — into the system.
Operation and follow-up
The system goes into live operation, with ongoing follow-up and technical support.
Achieving results
Reports and indicators show the impact on the organisation's efficiency and on the beneficiaries it serves.
The system is live inside the organisation — and your team is trained on it.
Stage two — the system at work
A referral for a child without shelter arrives at 11 pm
New referral from a mobile unit: “Child without shelter — male, 9 years old — Dokki district.”
Logs the referral and opens the file
An intake acknowledgement form is created and file CS‑1042 is opened.
Measures the acceptance criteria
7 of 8 criteria matched. Age and gender fall inside the organisation's remit.
Asks the admissions committee to decide
One criterion is unmatched: no identity documents. Admit the case as a direct placement?
Assigns a department and builds the care plan
Assigned to residential care, with a rehabilitation plan of four activities.
Reserves funding and issues the payment voucher
EGP 12,500 reserved from the “Safe Shelter” campaign; a payment voucher is raised for review.
Updates the reports and notifies the donor
Campaign balances and reports updated, and the sponsoring donor is sent an update.
The case was received and fully documented in under a minute — with one decision from your team.
Illustrative scenario with sample data
Case management
Full management of the case and its file from the moment it enters the organisation until exit, with precise follow-up at every stage.
- Intake and file creation
- Plans, programmes and procedures
- Assessment, sessions and follow-up
- Family members and transfers
Donation management
An advanced system for tracking each donation precisely and ensuring it reaches the beneficiaries who are entitled to it.
- Cash and in-kind donations
- Electronic payment channels
- End-to-end donation tracking
- Coupon issuance and redemption
Donor management
An integrated donor database that supports segmentation, behavioural analysis and effective communication.
- Individual and corporate donors
- Donor sources
- Recurring donation schedules
- Receipts and activity history
Volunteer management
Volunteer records, schedules, task distribution and performance evaluation.
- Complete volunteer file
- Schedules and attendance
- Periodic evaluation
- Linking volunteers to campaigns
Campaigns & projects
Managing projects and breaking them into sub-activities, with case acceptance criteria built in.
- Projects and sub-activities
- Case acceptance criteria
- Campaign receipts and payments
- Campaign donors and volunteers
Financial management
Six core transactions covering the full money cycle inside the organisation, with oversight and documentation.
- Receipt and payment
- Receipt reversal and payment reversal
- Transfer and settlement
- Accounts, branches and balances
Content management system
A content management system for publishing and updating the organisation's news, campaigns and pages without technical help.
- News and announcements
- Campaign and project pages
- Photo and media library
- Arabic and English content
In development
Inventory module
Managing in-kind donations, including expiry dates and date of receipt.
Human resources module
Managing employee files, permissions and payroll.
Technical specifications built for real fieldwork
Security and confidentiality
The highest security and protection standards applied to guarantee data confidentiality and integrity.
Multilingual
A bilingual system, customisable to support multiple languages — suitable for use inside Egypt and abroad.
Cloud or on-premise
Smooth operation on the cloud or on the organisation's own servers, according to its needs.
Data and report export
Full export of data and reports in multiple formats to support review and auditing.
Electronic payment
Integration with electronic payment gateways for collection, transfer and disbursement.
Digital archive
Complete digital archiving of documents and papers attached to every file.
No duplication or conflict
Prevents duplication, such as one case benefiting more than once, or conflicting records.
Advanced search and filtering
Comprehensive search and precise filters across every screen and report in the system.
Works on every device
Runs on most modern devices: desktop, mobile or tablet.
Tangible impact on efficiency and sustainability
Protection against misuse
Advanced oversight systems that ensure integrity and transparency in managing donations and resources.
Ease of use
A smooth digital interface that delivers an excellent user experience.
Accurate data and analytics
Advanced analytical reports that support precise decisions grounded in reliable data.
Flexible operation and integration
Runs as a fully cloud-based system or an internal one, according to the organisation's needs.
Institutional sustainability
Improving process efficiency and securing the continuity of financial and administrative resources.
Increased donations
Building donor confidence through a transparent system that simplifies giving and oversight.
Saves money, effort and time
Automating administrative and financial processes, reducing the operational burden.
Multiplied efficiency and added value
Improving institutional performance through smart digital tools that raise productivity.
Financial inclusion
Advancing financial inclusion through smart management of financial resources and their optimal use.
Who benefits from Sawa Care?
The system primarily targets non-profit organisations and charities, and can be adapted for other bodies such as clinics, hospitals and recovery centres.
Charitable associations
Resala, Orphan Sponsorship Association, Orman Association
Non-profit health institutions
Baheya Hospital, Oncology Institute, Magdi Yacoub Foundation
Environmental organisations
Friends of the Environment, reforestation associations
Religious institutions
Al-Azhar, Egyptian Dar Al-Ifta, Ministry of Endowments
Human rights organisations
National Council for Human Rights, Women's Issues Centre
Orphan and disability care
Dar Al-Orman, Al-Nour Association for the Blind
Elderly care homes
Dar Al-Saada for the Elderly, Beit Al-Khair
Animal welfare societies
Animal Care Association, animal welfare societies
Full coverage of every role in the organisation
The system covers all roles and functions inside the organisation, with dedicated permissions, pages and reports for each one.
Executive roles
Functionality
- Dashboards and reports
- Strategic planning follow-up
- Roles and permissions
- System settings
Roles
- Executive director
- Operations manager
- Strategic planning manager
- System administrator
Case management
Functionality
- Intake and file creation
- Plans, programmes and procedures
- Assessment, sessions and follow-up
- Family members and transfers
Roles
- Case manager
- Case intake officer
- Case data officer
- Training and plan officer
- Case assessor
Donation management
Functionality
- Cash and in-kind donations
- Electronic payment channels
- End-to-end donation tracking
- Coupon issuance and redemption
Roles
- Donations officer
- Donor relations coordinator
- Corporate social responsibility officer
- In-kind donations officer
- Fundraising officer
- Resource development manager
Volunteer management
Functionality
- Complete volunteer file
- Schedules and attendance
- Periodic evaluation
- Linking volunteers to campaigns
Roles
- Volunteer management director
- Volunteer recruitment officer
- Volunteer operations coordinator
- Volunteer recognition officer
- Volunteer performance officer
- Volunteer team leader
Financial management
Functionality
- Receipt and payment
- Receipt reversal and payment reversal
- Transfer and settlement
- Accounts, branches and balances
Roles
- Finance director
- Chief accountant
- Budget officer
- Internal auditor
- Financial compliance officer
- Financial transparency officer
- Inventory and assets officer
Project management
Functionality
- Projects and sub-activities
- Case acceptance criteria
- Campaign receipts and payments
- Campaign donors and volunteers
Roles
- Projects manager
- Programmes officer
- Monitoring and evaluation officer
Five pillars that make transformation work
This protocol was created specifically for organisations and associations seeking to develop and to save the time and effort spent on traditional data entry.
Knowledge and expertise
Complete knowledge and expertise in establishing a full digital transformation system for different organisations, across their activities and roles.
Sawa Care
An integrated digital system for case management and civil society organisations of every purpose.
Cloud environment
Technology that makes storing large volumes of data flexible, secure and low-cost.
Training
Training packages from specialists in community service management and in developing staff capability.
Activation
Tools, training and support provided by Bedab to make the digital transformation succeed.
Your journey into the protocol
- 01
First contact
We reach out to present the initiative and spark the organisation's interest in digital transformation.
- 02
Readiness check
We confirm the basics: a dedicated domain, email accounts, a website, official registration and a tax card.
- 03
Live system demo
We schedule a live demo for everyone responsible for or interested in the system.
- 04
Requirements survey
We complete the requirements checklist and receive the organisation's documents and workflow overview.
- 05
System adaptation
We identify the participating departments and adapt the system and its screens to your workflow.
- 06
Activation and training
We complete the adaptation plan, train the users, and fully activate the system in the organisation.
Choose the track that fits your organisation
Cost depends on the size of the organisation and the number of users. We provide tailored offers that match each organisation's needs.
Starter track
- cases
- 500
- donors
- 100
- volunteers
- 50
- Limited technical support
Plus track
- cases
- 5,000
- donors
- 500
- volunteers
- 150
- Electronic payment gateway
- Technical support
- Team training
- Most complete
Pro track
- cases
- 10,000
- donors
- 1,000
- volunteers
- 300
- Website for the organisation
- Full technical support
- Comprehensive team training
Enterprise track
- cases
- Unlimited
- donors
- Unlimited
- volunteers
- Unlimited
- Website for the organisation
- Full technical support
- Comprehensive team training
- Custom adaptation and integrations
Answers to what people ask most about Sawa Care
What is the Sawa Care system?
Which organisations does the system target?
Is the system available outside Egypt?
Which programmes are currently available in the system?
What are the future development plans?
How does the system improve an organisation's efficiency?
Tell us how your organisation works.We'll show you the system running it.
One 45-minute meeting: we learn your workflow, demo the system against one of your own cases, and answer your team's questions — no commitment.
What happens in the meeting
- Length
- 45 minutes
- Format
- A live demo on one of your own cases
- Language
- Arabic or English
- Where
- Online or at your offices